Support and FAQ

Yes, on every plan including Free. An email and a password are enough; after signing up, confirm your email from the message we send.

On the Free plan, your tasks, lists and habits are stored only on your device, and only your account (email and settings) is on the server. On Pro and Family, a copy of your data is stored on servers in Russia and synced between your devices.

Yes. The app opens and works without a connection, and changes are saved on your device. On paid plans they are sent to the server when you are back online.

Open the app in your browser and choose “Install” or “Add to Home Screen” in the browser menu. There are no separate Android or iOS apps yet.

15 days of Pro with no card. After you confirm your email, the app offers it once; the trial is available once per account and per email. The offer stays on the Subscription screen until you use it.

Open Settings → Subscription and tap “Turn off auto-renewal”. Your subscription stays active until the end of the paid period.

You get a 30-day grace period: your data stays on the server, you can read and export it, and editing works within the Free limits. After that, the data on the server is deleted; the copy on your device stays. We remind you by email. If you subscribe during the grace period, everything is back as it was.

In Settings, tap “Export data” to get one JSON file with your lists, tasks and habits. It works on every plan, even offline.

In Settings, choose account deletion and enter your password. The account and data are deleted after 14 days; signing in during that time cancels the deletion.

In Settings → Subscription there is a “Promo code” field. A confirmed email is required to redeem it.

On the sign-in screen, tap “Forgot your password?” and enter your email. We will send you a reset link.

Write to support@kotlioapp.ru with your account email and the payment date. We will review your request; the refund procedure is described on the Payment and Refunds page and in the Public Offer.